Law Enforcement Guidelines

Last Updated: March 23, 2019

At Paxxi, we are dedicated to assisting law enforcement with their inquiries. We take the safety and privacy of our users very seriously, and we have resources and processes available to help. If you have any questions that aren't answered here, please contact us.

This document provides information for responding to requests for user records from law enforcement agencies, courts, etc. The information described herein is intended for law enforcement, judicial, and regulatory personnel. For private party requests, including requests from civil litigants and criminal defendants, please browse our help topics.

Requirements to Produce User Data

Paxxi will only disclose account records solely in accordance with our terms of service, privacy policy, and applicable law, including the federal Stored Communications Act ("SCA"), 18 U.S.C. Sections 2701-2712. under U.S. law.

  • For U.S. Law Enforcement: In order to compel Paxxi to provide any user's basic account information, you must obtain a valid subpoena (defined in 18 U.S.C. Section 2703(c)(2)), court order (issued under 18 U.S.C. Section 2703(d)), or search warrant ("Law Enforcement Request"). To compel Paxxi to provide any user's account content, you must obtain a valid search warrant under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause.
  • For Non-U.S. Law Enforcement: You cannot compel Paxxi to provide any user information unless you obtain a valid U.S. court order (via the mutual legal assistance treaties or letter rogatory).

Stored Information

Paxxi stores user information as described in our privacy policy and terms of service agreement. We cannot guarantee that the information described in our privacy policy or applicable terms of service agreement will be available for any given user at any given time. We do not retain data for law enforcement purposes, unless we receive a valid preservation request before a user has deleted that content from our service.

User Consent

If you are seeking information about a Paxxi user, who has provided proper legal consent to access or obtain the user's account information, the user should be directed to obtain that information on their own from their account.


Our policy is to notify users of Law Enforcement Requests by providing them with a complete copy of the request before producing their information to law enforcement. Officer authored affidavits, descriptions, cover letters or similar statements are not sufficient to prohibit notice to our users. You must provide a court order issued in accordance with 18 U.S.C. § 2705(b) or cite an applicable statute if you wish to prohibit user notice of your Law Enforcement Request. Exceptions to this policy include:

  • We are legally prohibited from providing notice to the user.
  • An emergency situation exists involving a danger of death or serious physical harm to a person or place.
  • A notice would be counterproductive.

Emergency Requests

If you are aware of imminent danger or harm to an individual or individuals, please contact your local law enforcement authorities immediately or call 911. Only a law enforcement official may submit an emergency request. We will not review or respond to requests submitted by non-law enforcement officials. Paxxi will review and respond to emergency requests by law enforcement agencies on a case-by-case basis.

Testimony & Certificate of Authentication

Paxxi does not provide in person expert testimony support. Paxxi does provide a certification from its records custodian.

Cost Reimbursement

Paxxi may seek reimbursement for costs associated with responding to requests for information as provided by law. These costs will be provided as a good faith estimate prior to processing a request. Costs are based on the amount of data, time, and resources required to process a request.We may also charge additional fees for costs incurred in responding to unusual or burdensome requests. We may waive these costs in matters investigating potential harm to children, our members and emergency requests.

Submission of Requests

Important Notice: Requests may be made only by governmental entities authorized to obtain evidence in connection with official legal proceedings pursuant to Title 18, United States Code, Sections 2703 and 2711. By submitting a request, you are acknowledging that you are a government official making a request in official capacity. Your submission request does not waive any objections, including lack of jurisdiction or proper service. Unauthorized requests will be subject to prosecution.

Submit request online: Official request form.